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Adventa excel in recent survey
July 29, 2020
Adventa excel in recent survey
In July, we asked our customers to take part in our Customer Satisfaction Survey. We pride ourselves on listing to our customers and taking into account their valued feedback. We highly regard out loyal customers and our core priority is to build strong and healthy relationships with them.
We Listen
We Action
We get Results
Statistics from our most recent survey show a net promoter score of +55. To give an indication, according to Reichheld, the creator of the Net Promoter Score, the average American company scores less than +10 on the NPS, while the highest performing organisations are situated between +50 and +80.
We are extremely proud to have achieved this and delighted with some of the comments that we received from our customers. We always strive to add a personal touch to our service and go above and beyond what is expected and these comments reflect just that:
The customer service was excellent from the moment that I emailed. A lady called Maggy helped through every step and guided me in the right direction! We are a small charity so having this kind of service really means a lot to us and Maggy went above and beyond to help us! The product itself was brilliant and all of those that received a certificate in their Adventa frame were very pleased with them. I would definitely recommend Adventa
Aside from good quality products their main strength is their freindly and professional customer service
Such high levels of customer service & quality products ensures we are meeting our customers expectations. Were very proud of these results and feel it demonstrates our company service ethos and pursuit of customer service excellence.
Nevertheless, we will continue to strive for improvement to meet our vision of being the number 1 specialist supplier of instant print products globally, accomplished through relentless innovation and service.
If you are yet to take part in the survey then please click on the below link. The survey is only 3 questions and takes as little as under 2 minutes depending on your answers.
We welcome feedback good or bad as it helps us to learn, develop and grow stronger. So please, if you have a few moments spare we would love to hear from you -
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